Privacy & Cookies

TWS Woodcrafts is committed to protecting the privacy of anyone who visits this website or gets in touch about a carpentry project. This page explains what information we collect, how we use it, and how cookies work on this site.

Data controller: for the purposes of data protection law, TWS Woodcrafts is the controller of any personal information you share with us.

Information We Collect

We only collect the personal information you choose to give us, for example when you:

• Fill in the quote request form on this site
• Email or phone us to ask about a project
• Message us via Facebook

This is typically your name, email address, phone number, address, and any details you share about your project. We do not knowingly collect information from anyone else, and we don't sell or share your personal information with third parties for their own marketing purposes.

How We Use Your Information

• To respond to your enquiry and provide a quote
• To carry out and manage any work you ask us to do
• To keep basic records for accounting and legal purposes

How Long We Keep It

We keep enquiry and customer information for as long as needed to complete a project and meet any legal or accounting obligations, and then delete it when it's no longer required.

Your Rights

• The right to know what personal information we hold about you
• The right to have inaccurate information corrected
• The right to ask us to delete your information
• The right to object to how we use your information
• The right to complain to the Information Commissioner's Office (ICO)

To exercise any of these rights, or if you have questions about this policy, please get in touch via the contact form or email info@twswoodcrafts.co.uk.

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Cookies

When you first visit our site, you'll see a cookie banner where you can accept all cookies, allow necessary cookies only, or open cookie settings to choose. Cookies are small text files stored on your device. We currently use the following cookie, which is required for the site to work correctly:

We do not currently use any analytics or marketing/advertising cookies. If that changes in future, we'll ask for your consent via the cookie banner before any such cookies are set, and you'll be able to manage your preference there at any time — use the "Cookie settings" link in the footer of any page to reopen it. For instructions on deleting cookies, refer to your browser's help section. More details: ICO Cookies Guide.

Note: disabling cookies may affect your experience and this website's functionality.

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Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.